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Best free customer service tools

4 customer service tools with a plan that stays free. For each tool you see what is included and when you have to start paying.

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  1. 1

    Watermelon

    Customer service and chat · for SMEs

    • Best free option

    Dutch AI customer service platform with AI agents for chat, WhatsApp, email and phone, from Utrecht.

    • EU data
    • Made in NL
    From€0 /monthAlso a free plan
    Visit Watermelon

    On the Watermelon website

    Free and paid: Free €0 with 100 credits per month to build and test an AI agent, no credit card. Pro €299 per month with annual payment (€3,588 per year), with 2,500 credits per month (about 250 AI conversations), unlimited users and all channels; no price for monthly payment is given. An AI conversation costs 10 credits, a minute of AI phone calls 6. Personal onboarding costs €1,999 one-off. The page does not mention VAT.

  2. 2

    Futy

    Customer service and chat · for freelancers and SMEs

    • Best free option
    • Best for freelancers

    Chat button and lead bot for your website that sends visitors to WhatsApp, phone, email or a booking, from Utrecht.

    • Dutch support
    • European
    • Made in NL
    From€17.50 /month excl. VATAlso a free plan14-day free trial
    Visit Futy

    On the Futy website

    Free and paid: Starter €17.50 per month billed monthly, €14.50 billed quarterly and €12.50 billed annually. The price is per website, not per user. Starter includes WhatsApp Business for 5 users, forms and a fixed number; integrations with Calendly, Google Analytics and live chat via Tawk only in Standaard (€35, or €25 billed annually). Futy branding is only fully removed in Business (€55, or €45 billed annually). Free plan with at most 20 leads per month, Futy branding and no support.

  3. 3

    Tidio

    Customer service and chat · for freelancers and SMEs

    Live chat and the Lyro AI chatbot for your website, with a free plan and data on servers in the EEA.

    • EU data
    PriceFree7-day free trial
    Visit Tidio

    On the Tidio website

    Free and paid: Prices in $: Starter $24.17 per month, Growth from $49.17; the page does not say whether that is with monthly or annual billing (annual saves two months). Free: 50 conversations per month and 10 seats. AI agent Lyro from $32.50 per month, the first 50 conversations free. 7-day trial without a credit card. The page does not mention VAT.

  1. 4

    Weav

    Customer service and chat · for freelancers and SMEs

    American AI customer service with a chatbot, AI agents and a shared inbox for website chat and email.

      PriceFree
      Visit Weav

      On the Weav website · partner link

      Free and paid: Prices in dollars, per month: Lite $0 (20 AI messages, 1 user), Plus $29 (500 AI messages, 2 users), Pro $119 (5,000 AI messages, 3 users), Max $359 (20,000 AI messages, 5 users). Annual payment would save 20%, but the page shows no separate annual price. Cancellable monthly according to the page. There is a free trial with no number of days stated. The page does not mention VAT.

    Free here means: with no end date. A free trial of 14 or 30 days does not count. The order follows our overall score; what a tool pays does not count towards it.

    Questions about free software

    Which customer service tools are free?

    Watermelon, Futy, Tidio and Weav have a free plan with no end date. With all other customer service tools in our guide you pay, sometimes after a free trial.

    Which free customer service tools is the best?

    Watermelon comes top in our overall score. In the Netherlands check it scores 3 of 5 points. Do check what the free plan includes: you often miss features you need later.