Short verdict
Good fit for
Communications teams at SMEs and (semi-)public organisations that want scheduling, replies and monitoring in one Dutch package.
Less suited to
Freelancers (zzp) and small businesses that only want to schedule posts: Essential starts at €249 per month, through a quote.
Key facts
- Essential from €249 per month, with customer care inbox and monitoring
- Software and data hosted on servers in Frankfurt
- ISO 27001 certified, Dutch-language support
What is Coosto?
Coosto is social media software from Coosto B.V. in Eindhoven, founded in 2008, with a second office in Alicante. You plan and publish posts from a content calendar (Publish), answer messages, comments and reviews in one inbox (Engage), follow what is said about your organisation online (Listen) and build reports (Report). Many customers are municipalities, housing associations, education and healthcare, but there are also packages for businesses.
According to the privacy statement, Coosto hosts the software and data on servers in Frankfurt, with Amazon Web Services. A few sub-processors are elsewhere: OpenAI (US) for the AI content generator, and optionally CM.com for messaging and TalkJS for live chat. Coosto calls itself a processor for what you do in Engage and Publish, but a data processing agreement is not publicly available on the site.
Good: scheduling, customer care and monitoring in one Dutch package, with Dutch-language support and an ISO 27001 certificate. You can also bring WhatsApp and website chat into the same inbox.
Less good: it is expensive for a small business: Essential costs from €249 per month and goes through a demo or quote, with no free trial on the site. Which social channels you can connect and what extra users cost is not on the pricing page.
How much does Coosto cost?
Starting price
€249 per month
Essential from €249 per month, with content calendar, automatic publishing, brand monitoring, the Engage module for social customer care and reporting. Growth from €299 (campaigns and KPI reports), Pro from €349 (including automatic replies and a hashtag generator). These are starting prices: you request a demo or quote; the page mentions no free trial or contract term. Not stated whether prices exclude VAT.
- No free plan
- No free trial
- The vendor does not say whether this is excl. VAT
Price alert for Coosto
According to the Coosto site on . The current plans are on the vendor's site. Has the price changed? Let us know.
The Netherlands check
Useful if you run a business in the Netherlands. "Unknown" means we could not verify it.
Support in Dutch: Yes
You would rather ask a question in Dutch, to someone who knows how things work in the Netherlands.
App in Dutch: Unknown
An app in Dutch is quicker to use and avoids mistakes, also for colleagues who read less English.
Data in the EU: Yes
A scheduler stores your posts, statistics and access to your accounts, and often customer messages from your inbox too. If that is in the EU, you have less to check about transfers.
More about data in the EU →Data processing agreement: Unknown
If you reply to comments and private messages through the tool, or manage accounts for clients, the vendor processes personal data for you and you need a data processing agreement.
More about the data processing agreement →Company in the Netherlands: Yes
A Dutch company falls under Dutch law. For some businesses that matters, for example in a dispute.
Checked on . Something no longer correct? Report an error.
The EU check
Where the company is based, who owns it and where your data is stored. This applies in every European country.
Headquarters: Eindhoven, Netherlands
In the EU or EFTA.
Owner: unknown
We found no source showing who owns the company, or that it is independent.
Data in the EU: yes
A tool only gets the European badge if both its headquarters and its owner are verifiably in the EU or EFTA. All European software.
Integrations
According to its own site, Coosto integrates with, among others:
Salesforce- WhatsApp Business
- Google Analytics 4
- ChatGPT
Alternatives to Coosto
User reviews
No reviews yet. Reviews do not count towards our verdict.
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Something not right?
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Frequently asked questions about Coosto
How much does Coosto cost?
Paid plans for Coosto start at €249 per month. Essential from €249 per month, with content calendar, automatic publishing, brand monitoring, the Engage module for social customer care and reporting. Growth from €299 (campaigns and KPI reports), Pro from €349 (including automatic replies and a hashtag generator). These are starting prices: you request a demo or quote; the page mentions no free trial or contract term. Not stated whether prices exclude VAT.
Who is Coosto for?
Coosto is aimed at SMEs and large companies. Dutch tool for scheduling social media, social customer care and monitoring, from Eindhoven, with data in Frankfurt.
Is Coosto available in Dutch?
Support is available in Dutch.
Does Coosto store my data in the EU?
Yes, Coosto stores your data in the EU.
Does Coosto support iDEAL and Peppol?
Coosto does not support Peppol.
Which banks and tools does Coosto integrate with?
Coosto integrates with Salesforce, WhatsApp Business, Google Analytics 4 and ChatGPT, among others.