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Customer service tools with data in the EU

6 of the 13 customer service tools in our guide store your data in the EU and offer a data processing agreement, according to the facts we checked with the vendor. They are listed in order of our overall score.

Why it matters

An AI chatbot often forwards your customers' questions to a language model from another company. That party belongs in the data processing agreement as a sub-processor.

Ask the vendor: Do you offer a data processing agreement, and which AI vendors read along with my customers' conversations?

Autoriteit Persoonsgegevens: Data processing agreement (in Dutch) · More about the data processing agreement

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  1. 1

    Watermelon

    Customer service and chat · for SMEs

    • Best free option

    Dutch AI customer service platform with AI agents for chat, WhatsApp, email and phone, from Utrecht.

    • EU data
    • Made in NL
    From€0 /monthAlso a free plan
    Visit Watermelon

    On the Watermelon website

  2. 2

    Tidio

    Customer service and chat · for freelancers and SMEs

    Live chat and the Lyro AI chatbot for your website, with a free plan and data on servers in the EEA.

    • EU data
    PriceFree7-day free trial
    Visit Tidio

    On the Tidio website

  3. 3

    vragen.ai

    Customer service and chat · for SMEs and large companies

    • Highest Netherlands check

    AI chatbot and AI search that answers questions from your own site, with sources shown and data in the Netherlands.

    • Dutch support
    • Dutch interface
    • EU data
    • +1 more
    From€49 /month
    Visit vragen.ai

    On the vragen.ai website

  4. 4

    Saysimple

    Customer service and chat · for SMEs

    Shared inbox for WhatsApp, Instagram, Messenger and web chat, with AI agents and bulk messages, from Haarlem.

    • Dutch support
    • EU data
    • Made in NL
    From€139 /month excl. VAT
    Visit Saysimple

    On the Saysimple website

  5. 5

    Trengo

    Customer service and chat · for SMEs

    Dutch shared inbox for WhatsApp, email, chat and social, with AI agents, from Utrecht.

    • Dutch interface
    • EU data
    • Made in NL
    From€299 /month
    Visit Trengo

    On the Trengo website

  6. 6

    Freshdesk

    Customer service and chat · for SMEs and large companies

    Helpdesk from Freshworks with tickets, the AI agent Freddy and a choice of an EEA data centre at sign-up.

    • EU data
    PriceOn request14-day free trial
    Visit Freshdesk

    On the Freshdesk website

The list follows from one fact per tool, checked on the vendor's site. For the other 7 customer service tools we did not see it, or could not check it. The order follows our overall score; what a tool pays does not count towards it.

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Questions about customer service tools

Which customer service tools store your data in the EU?

Watermelon, Tidio, vragen.ai, Saysimple, Trengo and Freshdesk store your data in the EU and offer a data processing agreement. For the other 7 customer service tools in our guide we did not find this, or could not check it.

Which one comes top?

Watermelon comes top in our overall score. What a tool pays does not count towards it. Still check whether the plan suits you: price, limits and features are on the tool page.