Zendesk has its headquarters in San Francisco, United States, outside the EU and EFTA. According to our check, Zendesk does not store your data in the EU. The guide has 6 customer service tools from the same category with headquarters in the EU or EFTA, with the most points from the Netherlands check at the top. Of these, 4 store your data in the EU and 6 are Dutch companies.
Customer service and chat · Leiden, Netherlands · for SMEs and large companies
AI chatbot and AI search that answers questions from your own site, with sources shown and data in the Netherlands.
On the vragen.ai website
Customer service and chat · Haarlem, Netherlands · for SMEs
Shared inbox for WhatsApp, Instagram, Messenger and web chat, with AI agents and bulk messages, from Haarlem.
On the Saysimple website
Customer service and chat · Utrecht, Netherlands · for SMEs
Dutch shared inbox for WhatsApp, email, chat and social, with AI agents, from Utrecht.
On the Trengo website
Customer service and chat · Utrecht, Netherlands · for freelancers and SMEs
Chat button and lead bot for your website that sends visitors to WhatsApp, phone, email or a booking, from Utrecht.
On the Futy website
Customer service and chat · Utrecht, Netherlands · for SMEs
Dutch AI customer service platform with AI agents for chat, WhatsApp, email and phone, from Utrecht.
On the Watermelon website
Customer service and chat · Tilburg, Netherlands · for SMEs
AI agent for your website from Tilburg that answers questions and hands over to a person in the live chat.
On the Sleak website
| Zendesk | vragen.ai | Saysimple | Trengo | |
|---|---|---|---|---|
| Price | from €19/month | from €49/month | from €139/month excl. VAT | from €299/month |
| Support in Dutch | Unknown | ✓ Yes | ✓ Yes | Unknown |
| App in Dutch | ✓ Yes | ✓ Yes | Unknown | ✓ Yes |
| Data in the EU | ✕ No | ✓ Yes | ✓ Yes | ✓ Yes |
| Data processing agreement | ✓ Yes | ✓ Yes | ✓ Yes | ✓ Yes |
| Company in the Netherlands | ✕ No | ✓ Yes | ✓ Yes | ✓ Yes |
| Integrations | WhatsApp, Slack, WeChat, LINE | WordPress, Drupal | WhatsApp, Instagram, Messenger, HubSpot, Zapier | |
| Headquarters | San Francisco, United States | Leiden, Netherlands | Haarlem, Netherlands | Utrecht, Netherlands |
Facts checked on the vendors' websites.
With headquarters in the EU or EFTA and the most points from the Netherlands check: vragen.ai (Leiden, Netherlands, 5 of 5), Saysimple (Haarlem, Netherlands, 4 of 5) and Trengo (Utrecht, Netherlands, 4 of 5).
Zendesk has its headquarters in San Francisco, United States.
Of the alternatives we checked: vragen.ai, Saysimple, Trengo, Futy, Watermelon and Sleak.
Of the European alternatives to Zendesk we checked, Watermelon has the lowest starting price, at €0 per month. Free €0 with 100 credits per month to build and test an AI agent, no credit card. Pro €299 per month with annual payment (€3,588 per year), with 2,500 credits per month (about 250 AI conversations), unlimited users and all channels; no price for monthly payment is given. An AI conversation costs 10 credits, a minute of AI phone calls 6. Personal onboarding costs €1,999 one-off. The page does not mention VAT. Also check what the cheapest plan includes.
Futy and Watermelon have a free plan. Do check what it includes; it is often limited.
Of the European alternatives to Zendesk we checked: vragen.ai, Saysimple, Futy and Sleak.
Of the European alternatives to Zendesk we checked: vragen.ai, Saysimple, Trengo and Watermelon.
Futy is aimed at freelancers.
All customer service tools compared · All European alternatives
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