Trengo
Customer service and chat · Utrecht, Netherlands · for SMEs
4/5
Dutch shared inbox for WhatsApp, email, chat and social, with AI agents, from Utrecht.
- Dutch interface
- EU data
- Made in NL
From€299 /month
Visit Trengo
On the Trengo website
European alternative to Freshdesk
Freshdesk has its headquarters in San Mateo, United States (freshworks Inc.; the privacy statement gives a contact address in San Mateo), outside the EU and EFTA. With Freshdesk, your data is stored in the EU. The guide has 2 customer service tools from the same category with headquarters in the EU or EFTA, with the most points from the Netherlands check at the top. Of these, 2 store your data in the EU and 2 are Dutch companies.
European alternatives to Freshdesk
Watermelon
Customer service and chat · Utrecht, Netherlands · for SMEs
3/5
Dutch AI customer service platform with AI agents for chat, WhatsApp, email and phone, from Utrecht.
- EU data
- Made in NL
From€0 /monthAlso a free plan
Visit Watermelon
On the Watermelon website
Freshdesk next to the European alternatives
| Freshdesk | Trengo | Watermelon | |
|---|---|---|---|
| Price | On request | from €299/month | Free plan |
| Support in Dutch | Unknown | Unknown | Unknown |
| App in Dutch | Unknown | ✓ Yes | Unknown |
| Data in the EU | ✓ Yes | ✓ Yes | ✓ Yes |
| Data processing agreement | ✓ Yes | ✓ Yes | ✓ Yes |
| Company in the Netherlands | ✕ No | ✓ Yes | ✓ Yes |
| Integrations | WhatsApp, Instagram, Messenger, Shopify, WooCommerce, Magento, Lightspeed, Shopware, Sendcloud, Picqer, Salesforce, Zapier | ||
| Headquarters | San Mateo, United States | Utrecht, Netherlands | Utrecht, Netherlands |
Facts checked on the vendors' websites.
Questions about European alternatives to Freshdesk
What is a European alternative to Freshdesk?
With headquarters in the EU or EFTA and the most points from the Netherlands check: Trengo (Utrecht, Netherlands, 4 of 5) and Watermelon (Utrecht, Netherlands, 3 of 5).
Where is Freshdesk based?
Freshdesk has its headquarters in San Mateo, United States. Freshworks Inc.; the privacy statement gives a contact address in San Mateo.
Which European alternative to Freshdesk is a Dutch company?
Of the alternatives we checked: Trengo and Watermelon.
What is the cheapest European alternative to Freshdesk?
Of the European alternatives to Freshdesk we checked, Watermelon has the lowest starting price, at €0 per month. Free €0 with 100 credits per month to build and test an AI agent, no credit card. Pro €299 per month with annual payment (€3,588 per year), with 2,500 credits per month (about 250 AI conversations), unlimited users and all channels; no price for monthly payment is given. An AI conversation costs 10 credits, a minute of AI phone calls 6. Personal onboarding costs €1,999 one-off. The page does not mention VAT. Also check what the cheapest plan includes.
Which European alternatives to Freshdesk have a free plan?
Watermelon has a free plan. Do check what it includes; it is often limited.
Which European alternatives to Freshdesk store your data in the EU?
All 2 we checked: Trengo and Watermelon.
All customer service tools compared · All European alternatives
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