Watermelon
Customer service and chat · for SMEs
3/5
Dutch AI customer service platform with AI agents for chat, WhatsApp, email and phone, from Utrecht.
- EU data
- Made in NL
From€0 /monthAlso a free plan
Visit Watermelon
On the Watermelon website
Alternatives to Freshdesk
Freshdesk: Helpdesk from Freshworks with tickets, the AI agent Freddy and a choice of an EEA data centre at sign-up.
The other customer service and chat tools we checked, with the highest overall score at the top.
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Alternatives to Freshdesk
Tidio
Customer service and chat · for freelancers and SMEs
2/5
Live chat and the Lyro AI chatbot for your website, with a free plan and data on servers in the EEA.
- EU data
PriceFree7-day free trial
Visit Tidio
On the Tidio website
Zendesk
Customer service and chat · for SMEs and large companies
2/5
Helpdesk with ticketing, live chat, WhatsApp and AI agents, with an EEA data centre from Suite Professional.
- Dutch interface
From€19 /month14-day free trial
Visit Zendesk
On the Zendesk website
Trengo
Customer service and chat · for SMEs
4/5
Dutch shared inbox for WhatsApp, email, chat and social, with AI agents, from Utrecht.
- Dutch interface
- EU data
- Made in NL
From€299 /month
Visit Trengo
On the Trengo website
Chatbase
Customer service and chat · for freelancers and SMEs
1/5
AI chatbot for your website that answers questions from your own texts, also via WhatsApp and Instagram.
PriceOn request7-day free trial
Visit Chatbase
On the Chatbase website · partner link
Weav
Customer service and chat · for freelancers and SMEs
0/5
American AI customer service with a chatbot, AI agents and a shared inbox for website chat and email.
PriceFree
Visit Weav
On the Weav website
Intercom
Customer service and chat · for SMEs and large companies
1/5
Customer service with inbox, live chat and the AI agent Fin, with EU hosting in Dublin on Advanced and Expert.
PriceOn request14-day free trial
Visit Intercom
On the Intercom website
Freshdesk next to the alternatives
| Freshdesk | Watermelon | Tidio | Zendesk | |
|---|---|---|---|---|
| Price | On request | Free plan | Free plan | from €19/month |
| Support in Dutch | Unknown | Unknown | Unknown | Unknown |
| App in Dutch | Unknown | Unknown | ✕ No | ✓ Yes |
| Data in the EU | ✓ Yes | ✓ Yes | ✓ Yes | ✕ No |
| Data processing agreement | ✓ Yes | ✓ Yes | ✓ Yes | ✓ Yes |
| Company in the Netherlands | ✕ No | ✓ Yes | ✕ No | ✕ No |
| Integrations | WhatsApp, Instagram, Messenger, Shopify, WooCommerce, Magento, Lightspeed, Shopware, Sendcloud, Picqer, Salesforce, Zapier | WhatsApp, Messenger, Instagram | WhatsApp, Slack, WeChat, LINE |
Facts checked on the vendors' websites.
What is the cheapest alternative to Freshdesk?
Of the alternatives to Freshdesk we checked, Watermelon has the lowest starting price, at €0 per month. Free €0 with 100 credits per month to build and test an AI agent, no credit card. Pro €299 per month with annual payment (€3,588 per year), with 2,500 credits per month (about 250 AI conversations), unlimited users and all channels; no price for monthly payment is given. An AI conversation costs 10 credits, a minute of AI phone calls 6. Personal onboarding costs €1,999 one-off. The page does not mention VAT. Also check what the cheapest plan includes.
Which alternatives to Freshdesk have a free plan?
Watermelon, Tidio and Weav have a free plan. Do check what it includes; it is often limited.
Which alternatives to Freshdesk store your data in the EU?
Of the alternatives to Freshdesk we checked: Watermelon, Tidio and Trengo.
Which alternatives to Freshdesk are there for freelancers?
Tidio, Chatbase and Weav are aimed at freelancers.
Compare Freshdesk directly
All customer service tools compared
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