Price, integrations and Netherlands check side by side.
for SMEs and large companies
Helpdesk from Freshworks with tickets, the AI agent Freddy and a choice of an EEA data centre at sign-up.
Price on requestfor SMEs
Dutch AI customer service platform with AI agents for chat, WhatsApp, email and phone, from Utrecht.
Free plan, paid from €0 /month| Freshdesk | Watermelon | |
|---|---|---|
| Price | On request | Free plan |
| Support in Dutch | Unknown | Unknown |
| App in Dutch | Unknown | Unknown |
| Data in the EU | ✓ Yes | ✓ Yes |
| Data processing agreement | ✓ Yes | ✓ Yes |
| Company in the Netherlands | ✕ No | ✓ Yes |
| Integrations | WhatsApp, Instagram, Messenger, Shopify, WooCommerce, Magento, Lightspeed, Shopware, Sendcloud, Picqer, Salesforce, Zapier | |
| Free trial | 14 days | None |
| Stackwijs verdict | No verdict yet | No verdict yet |
| User reviews | No reviews yet | No reviews yet |
| For whom | SMEs, large companies | SMEs |
Facts checked on the vendors' websites.
Watermelon is a Dutch company, Freshdesk is not. Watermelon has a free plan, Freshdesk does not. Only Watermelon integrates with Instagram, Messenger, Shopify, WooCommerce, Magento, Lightspeed, Shopware, Sendcloud, Picqer, Salesforce and Zapier.
We sometimes earn from a click. That does not change the order. How we make money
Helpdesk from Freshworks with tickets, the AI agent Freddy and a choice of an EEA data centre at sign-up.
Suits sME teams that want a ticketing system with AI and want to choose an EEA data centre themselves.
On the Freshdesk website
Dutch AI customer service platform with AI agents for chat, WhatsApp, email and phone, from Utrecht.
Suits sMEs and web shops that want an AI agent to handle questions via chat, WhatsApp and email, from a Dutch company with data in the EEA.
On the Watermelon website
You get Freshdesk or Watermelon with the differences in a one-off email. We don't store your address for this.
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