Price, integrations and Netherlands check side by side.
for SMEs and large companies
Helpdesk from Freshworks with tickets, the AI agent Freddy and a choice of an EEA data centre at sign-up.
Price on requestfor SMEs and large companies
Helpdesk with ticketing, live chat, WhatsApp and AI agents, with an EEA data centre from Suite Professional.
from €19 /month| Freshdesk | Zendesk | |
|---|---|---|
| Price | On request | from €19/month |
| Support in Dutch | Unknown | Unknown |
| App in Dutch | Unknown | ✓ Yes |
| Data in the EU | ✓ Yes | ✕ No |
| Data processing agreement | ✓ Yes | ✓ Yes |
| Company in the Netherlands | ✕ No | ✕ No |
| Integrations | WhatsApp, Slack, WeChat, LINE | |
| Free trial | 14 days | 14 days |
| Stackwijs verdict | No verdict yet | No verdict yet |
| User reviews | No reviews yet | No reviews yet |
| For whom | SMEs, large companies | SMEs, large companies |
Facts checked on the vendors' websites.
Freshdesk stores your data in the EU, Zendesk does not. Only Zendesk integrates with Slack, WeChat and LINE.
We sometimes earn from a click. That does not change the order. How we make money
Helpdesk from Freshworks with tickets, the AI agent Freddy and a choice of an EEA data centre at sign-up.
Suits sME teams that want a ticketing system with AI and want to choose an EEA data centre themselves.
On the Freshdesk website
Helpdesk with ticketing, live chat, WhatsApp and AI agents, with an EEA data centre from Suite Professional.
Suits sME teams that want a full helpdesk with tickets, live chat and WhatsApp, and a Dutch interface.
On the Zendesk website
You get Freshdesk or Zendesk with the differences in a one-off email. We don't store your address for this.
All customer service tools compared
We get a fee if you take out a subscription through us. That does not change our verdict.
