Short verdict
Good fit for
SME teams that want a full helpdesk with tickets, live chat and WhatsApp, and a Dutch interface.
Less suited to
Anyone who wants to be sure of data in the EEA on a cheap plan: that is only possible from Suite Professional.
Key facts
- Support Team from €19 per agent per month, email only
- EEA data centre free to choose from Suite Professional
- Agents can set the interface to Dutch
What is Zendesk?
Zendesk is a helpdesk from Zendesk, Inc. in San Francisco (US). Questions from email, chat, phone and messaging apps become tickets that your team assigns and handles, with a knowledge base and AI agents on top. Support Team is email and tickets only; WhatsApp and live chat come from Suite Team. Agents can set the interface to Dutch in their profile.
Zendesk hosts data at AWS in the US, Europe and Asia/Oceania. With the Data Center Location feature you choose the region yourself, including the EEA; that is free from Suite Professional. Without that feature, according to the help centre, Zendesk may move your data to another region without notice. The data processing agreement (DPA) is with the terms on the site.
Good: a complete helpdesk with a Dutch interface, prices in euros and an EEA data centre if you take Suite Professional.
Less good: the cheap plans give no certainty about the data region, and you only get WhatsApp from Suite Team. Zendesk does not mention Dutch-language support.
How much does Zendesk cost?
Starting price
€19 per month
Per agent per month with annual payment: Support Team €19 (monthly €25), email and tickets only. Suite Team €55 (€69) with messaging, live chat and WhatsApp. Suite Professional €115 (€149). 14-day free trial. The page does not mention VAT.
- No free plan
- ✓ 14-day free trial
- The vendor does not say whether this is excl. VAT
Price alert for Zendesk
According to the Zendesk site on . The current plans are on the vendor's site. Has the price changed? Let us know.
The Netherlands check
Useful if you run a business in the Netherlands. "Unknown" means we could not verify it.
Support in Dutch: Unknown
You would rather ask a question in Dutch, to someone who knows how things work in the Netherlands.
App in Dutch: Yes
Your team works in the inbox all day. In your own language, assigning tickets, labels and canned replies goes faster.
Data in the EU: No
Customer conversations contain names, phone numbers, orders and sometimes complaints about health or money. You want to know in which country they are stored.
More about data in the EU →Data processing agreement: Yes
The tool stores conversations with your customers for you. The GDPR then requires a data processing agreement, also for the AI that reads the conversations.
More about the data processing agreement →Company in the Netherlands: No
A Dutch company falls under Dutch law. For some businesses that matters, for example in a dispute.
Checked on . Something no longer correct? Report an error.
Integrations
According to its own site, Zendesk integrates with, among others:
Slack- LINE
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User reviews
No reviews yet. Reviews do not count towards our verdict.
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Frequently asked questions about Zendesk
How much does Zendesk cost?
Paid plans for Zendesk start at €19 per month. You can try it free for 14 days. Per agent per month with annual payment: Support Team €19 (monthly €25), email and tickets only. Suite Team €55 (€69) with messaging, live chat and WhatsApp. Suite Professional €115 (€149). 14-day free trial. The page does not mention VAT.
Who is Zendesk for?
Zendesk is aimed at SMEs and large companies. Helpdesk with ticketing, live chat, WhatsApp and AI agents, with an EEA data centre from Suite Professional.
Is Zendesk available in Dutch?
The app is in Dutch.
Does Zendesk store my data in the EU?
No, Zendesk does not store your data in the EU. You can sign a data processing agreement.
Does Zendesk support iDEAL and Peppol?
Zendesk does not support Peppol.
Which banks and tools does Zendesk integrate with?
Zendesk integrates with WhatsApp, Slack, WeChat and LINE, among others.