Price, integrations and Netherlands check side by side.
for SMEs and large companies
Helpdesk from Freshworks with tickets, the AI agent Freddy and a choice of an EEA data centre at sign-up.
Price on requestfor freelancers and SMEs
Live chat and the Lyro AI chatbot for your website, with a free plan and data on servers in the EEA.
Free plan| Freshdesk | Tidio | |
|---|---|---|
| Price | On request | Free plan |
| Support in Dutch | Unknown | Unknown |
| App in Dutch | Unknown | ✕ No |
| Data in the EU | ✓ Yes | ✓ Yes |
| Data processing agreement | ✓ Yes | ✓ Yes |
| Company in the Netherlands | ✕ No | ✕ No |
| Integrations | WhatsApp, Messenger, Instagram | |
| Free trial | 14 days | 7 days |
| Stackwijs verdict | No verdict yet | No verdict yet |
| User reviews | No reviews yet | No reviews yet |
| For whom | SMEs, large companies | freelancers, SMEs |
Facts checked on the vendors' websites.
Tidio has a free plan, Freshdesk does not. Only Tidio integrates with Messenger and Instagram.
Tidio is aimed at freelancers, Freshdesk at SMEs and large companies.
We sometimes earn from a click. That does not change the order. How we make money
Helpdesk from Freshworks with tickets, the AI agent Freddy and a choice of an EEA data centre at sign-up.
Suits sME teams that want a ticketing system with AI and want to choose an EEA data centre themselves.
On the Freshdesk website
Live chat and the Lyro AI chatbot for your website, with a free plan and data on servers in the EEA.
Suits freelancers and web shops who want to start with live chat for free and an AI chatbot later, with data in the EEA.
On the Tidio website
You get Freshdesk or Tidio with the differences in a one-off email. We don't store your address for this.
All customer service tools compared
We get a fee if you take out a subscription through us. That does not change our verdict.
