Price, integrations and Netherlands check side by side.
for SMEs and large companies
Helpdesk from Freshworks with tickets, the AI agent Freddy and a choice of an EEA data centre at sign-up.
Price on requestfor SMEs and large companies
Customer service with inbox, live chat and the AI agent Fin, with EU hosting in Dublin on Advanced and Expert.
Price on request| Freshdesk | Intercom | |
|---|---|---|
| Price | On request | On request |
| Support in Dutch | Unknown | Unknown |
| App in Dutch | Unknown | ✕ No |
| Data in the EU | ✓ Yes | ✕ No |
| Data processing agreement | ✓ Yes | ✓ Yes |
| Company in the Netherlands | ✕ No | ✕ No |
| Integrations | WhatsApp, Salesforce | |
| Free trial | 14 days | 14 days |
| Stackwijs verdict | No verdict yet | No verdict yet |
| User reviews | No reviews yet | No reviews yet |
| For whom | SMEs, large companies | SMEs, large companies |
Facts checked on the vendors' websites.
Freshdesk stores your data in the EU, Intercom does not. Only Intercom integrates with Salesforce.
We sometimes earn from a click. That does not change the order. How we make money
Helpdesk from Freshworks with tickets, the AI agent Freddy and a choice of an EEA data centre at sign-up.
Suits sME teams that want a ticketing system with AI and want to choose an EEA data centre themselves.
On the Freshdesk website
Customer service with inbox, live chat and the AI agent Fin, with EU hosting in Dublin on Advanced and Expert.
Suits sMEs with online customers who want chat, inbox and an AI agent in one plan.
On the Intercom website
You get Freshdesk or Intercom with the differences in a one-off email. We don't store your address for this.
All customer service tools compared
We get a fee if you take out a subscription through us. That does not change our verdict.
