Short verdict
Good fit for
SMEs with online customers who want chat, inbox and an AI agent in one plan.
Less suited to
Anyone who wants a Dutch interface, or EU data on Essential: EU hosting is only available on Advanced and Expert.
Key facts
- Essential from $19 per seat per month for new customers
- AI agent Fin from $0.99 per resolved question
- EU hosting in Dublin only on Advanced and Expert, by contract
What is Intercom?
Intercom is customer service software from Intercom, Inc. (US), with Intercom R&D in Dublin, among others; the company has been called Fin since 2026. You get a shared inbox, live chat on your site and in your app, a help centre and the AI agent Fin, which answers questions on its own and is charged per resolved question. The app is available in seven languages, not in Dutch; the chat for your customers and the help centre can be in Dutch.
By default, Intercom hosts in the US. Regional Data Hosting in the EU (AWS in Dublin) is only available for new workspaces on Advanced and Expert, by contract through sales; even then, data for billing and support may leave the EU. Moving an existing workspace is not possible. The data processing agreement (Data Processing Addendum) is with the terms.
Good: chat, inbox and AI agent come in one plan, and you can try it for 14 days without a credit card.
Less good: prices in dollars, the app is not in Dutch, and EU hosting requires a more expensive plan with a contract. You pay per message for WhatsApp.
How much does Intercom cost?
Starting price
On request
Prices in dollars, per seat per month: Essential $19 for new customers (normally $29), Advanced $85, Expert $132; the page does not say for which billing term. AI agent Fin from $0.99 per resolved question. WhatsApp, SMS and phone are pay per use. 14-day trial without a credit card. The page does not mention VAT.
- No free plan
- ✓ 14-day free trial
- The vendor does not say whether this is excl. VAT
Price alert for Intercom
According to the Intercom site on . The current plans are on the vendor's site. Has the price changed? Let us know.
The Netherlands check
Useful if you run a business in the Netherlands. "Unknown" means we could not verify it.
Support in Dutch: Unknown
You would rather ask a question in Dutch, to someone who knows how things work in the Netherlands.
App in Dutch: No
Your team works in the inbox all day. In your own language, assigning tickets, labels and canned replies goes faster.
Data in the EU: No
Customer conversations contain names, phone numbers, orders and sometimes complaints about health or money. You want to know in which country they are stored.
More about data in the EU →Data processing agreement: Yes
The tool stores conversations with your customers for you. The GDPR then requires a data processing agreement, also for the AI that reads the conversations.
More about the data processing agreement →Company in the Netherlands: No
A Dutch company falls under Dutch law. For some businesses that matters, for example in a dispute.
Checked on . Something no longer correct? Report an error.
Integrations
According to its own site, Intercom integrates with, among others:
Salesforce
Alternatives to Intercom
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Intercom is based outside the EU. 2 European alternatives to Intercom
User reviews
No reviews yet. Reviews do not count towards our verdict.
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Frequently asked questions about Intercom
How much does Intercom cost?
Intercom does not list a price on its site; pricing is on request. You can try it free for 14 days. Prices in dollars, per seat per month: Essential $19 for new customers (normally $29), Advanced $85, Expert $132; the page does not say for which billing term. AI agent Fin from $0.99 per resolved question. WhatsApp, SMS and phone are pay per use. 14-day trial without a credit card. The page does not mention VAT.
Who is Intercom for?
Intercom is aimed at SMEs and large companies. Customer service with inbox, live chat and the AI agent Fin, with EU hosting in Dublin on Advanced and Expert.
Is Intercom available in Dutch?
The app is not in Dutch.
Does Intercom store my data in the EU?
No, Intercom does not store your data in the EU. You can sign a data processing agreement.
Does Intercom support iDEAL and Peppol?
Intercom does not support Peppol.
Which banks and tools does Intercom integrate with?
Intercom integrates with WhatsApp and Salesforce, among others.