Short verdict
Good fit for
Sales and support teams that call from HubSpot, Pipedrive or Salesforce and want calling minutes within the EU.
Less suited to
Anyone who wants to be sure all data stays in the EU; CloudTalk also names AWS regions outside the EU.
Key facts
- Starter from €25 per user per month when paid annually
- 500 outgoing minutes per user per month within the EU
- 14-day free trial
What is CloudTalk?
CloudTalk is cloud telephony from CloudTalk s.r.o. in Bratislava (Slovakia). You call from the app or your CRM, distribute calls with smart routing and a call menu, and deploy AI voice agents. According to the privacy centre, call recordings and AI data are in Germany, but other data may also be in AWS regions outside the EU, such as Northern Virginia and Singapore. The data processing agreement (DPA) is part of the standard agreement.
Good: the entry plan includes 500 outgoing minutes per user per month within the EU, and you can start from 1 licence.
Less good: not all data is demonstrably in the EU. CloudTalk does not mention Dutch-language support or a Dutch app, and integrations with Dutch packages are not on the site.
How much does CloudTalk cost?
Starting price
€25 per month excl. VAT
Starter, per user per month when paid annually (€34 when paid monthly), minimum 1 licence. Includes 500 national outgoing minutes per user per month within the EU; incoming and internal calls free. Prices exclude taxes.
- No free plan
- ✓ 14-day free trial
Price alert for CloudTalk
According to the CloudTalk site on . The current plans are on the vendor's site. Has the price changed? Let us know.
The Netherlands check
Useful if you run a business in the Netherlands. "Unknown" means we could not verify it.
Support in Dutch: Unknown
You would rather ask a question in Dutch, to someone who knows how things work in the Netherlands.
App in Dutch: Unknown
An app in Dutch is quicker to use and avoids mistakes, also for colleagues who read less English.
Data in the EU: Unknown
Data in the EU falls under the GDPR. Outside the EU, especially in the US, other laws can give access to your data.
More about data in the EU →Data processing agreement: Yes
If a tool processes personal data of your customers, the GDPR requires you to sign a data processing agreement.
More about the data processing agreement →Company in the Netherlands: No
A Dutch company falls under Dutch law. For some businesses that matters, for example in a dispute.
Checked on . Something no longer correct? Report an error.
Integrations
According to CloudTalk itself, at least 100 integrations (source, seen on ).
According to its own site, CloudTalk integrates with, among others:
HubSpot
Pipedrive
Salesforce
Zoho CRM
Zendesk
Microsoft Teams
Alternatives to CloudTalk
User reviews
No reviews yet. Reviews do not count towards our verdict.
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Something not right?
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Frequently asked questions about CloudTalk
How much does CloudTalk cost?
Paid plans for CloudTalk start at €25 per month excl. VAT. You can try it free for 14 days. Starter, per user per month when paid annually (€34 when paid monthly), minimum 1 licence. Includes 500 national outgoing minutes per user per month within the EU; incoming and internal calls free. Prices exclude taxes.
Who is CloudTalk for?
CloudTalk is aimed at SMEs. Cloud telephony for sales and support teams, with calling minutes within the EU, smart routing and CRM integrations.
Does CloudTalk support iDEAL and Peppol?
CloudTalk does not support iDEAL and Peppol.
Which banks and tools does CloudTalk integrate with?
CloudTalk integrates with HubSpot, Pipedrive, Salesforce, Zoho CRM, Zendesk and Microsoft Teams, among others.