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What should you look for in e-commerce software?

With an online shop, what counts is the fixed monthly price, the cost per sale and how easily you ship and take payments. Work it out with your own turnover before you choose.

  1. Monthly price and cost per sale

    Some platforms charge a percentage per sale on top of the monthly price, or charge extra if you use a different payment provider. As your turnover grows, that weighs more heavily than the monthly price.

    Ask the vendor

    Do you charge a percentage per order on top of the monthly price or the costs of the payment provider?

    Sort by lowest price9 of 9 tools have a public price

  2. iDEAL and the switch to Wero

    According to the Dutch Payments Association (Betaalvereniging), 70% of online payments in the Netherlands go through iDEAL. iDEAL is becoming Wero; by the end of 2027 at the latest, every business that accepts iDEAL will have switched.

    Ask the vendor

    Does iDEAL work as standard in my online shop's checkout, and how do you handle the switch to Wero?

    Show tools with iDEAL9 of 9 tools meet thisMore about iDEAL and Wero

  3. Shipping and marketplaces

    Printing labels and sending track-and-trace is something you do every day. If you also sell through bol.com or another marketplace, you want stock and orders in one place.

    Ask the vendor

    Which carriers and marketplaces can I connect, and does an integration cost extra?

    Sort by most integrations9 of 9 tools list integrations

  4. Free trial with a real order

    The theme, payments and shipping are best tested with a test order. A free trial lets you go through the whole route before you pay.

    Ask the vendor

    Can I place a test order with payment and shipping label during the free trial?

    Show tools with a free trial3 of 9 tools meet this

  5. Data processing agreement

    Your online shop stores the names, addresses and orders of your customers. The vendor processes that data for you, and a data processing agreement is then mandatory.

    Ask the vendor

    Do you offer a data processing agreement, and does it also cover the apps or plug-ins I add?

    Show tools with data in the EU and a data processing agreement2 of 9 tools meet thisMore about the data processing agreement

  6. Shop and admin in Dutch

    Your customers see the checkout and the confirmation emails. If there are English words in them, Dutch buyers drop out sooner.

    Ask the vendor

    Are the checkout, the emails to customers and the admin fully in Dutch?

    Show tools with an app in Dutch7 of 9 tools meet this

  7. Taking products and customers with you

    If your shop outgrows the platform, you want to take products, customers and orders with you. Orders and invoices are also part of your records, which you have to keep for 7 years.

    Ask the vendor

    Can I export products, customers and orders as CSV, and do my old orders remain available after I cancel?

    We do not have a filter for this yet. Ask the vendor.

Frequently asked questions about choosing e-commerce platforms

What should you look for in e-commerce software?

Look mainly at monthly price and cost per sale, iDEAL and the switch to Wero, shipping and marketplaces, free trial with a real order, data processing agreement, shop and admin in Dutch and taking products and customers with you. For each point we explain why it matters and which question to ask the vendor.

Which questions should you ask a vendor of e-commerce platforms?

Do you charge a percentage per order on top of the monthly price or the costs of the payment provider? Does iDEAL work as standard in my online shop's checkout, and how do you handle the switch to Wero? Which carriers and marketplaces can I connect, and does an integration cost extra? Can I place a test order with payment and shipping label during the free trial?

How many e-commerce platforms in the guide can you use or try for free?

Of the 9 e-commerce platforms in our guide, 2 have a free plan and 3 can be tried for free, according to the vendor's site.

Sources

  1. Betaalvereniging Nederland: iDEAL and Wero (in Dutch)
  2. iDEAL: Moving to Wero (in Dutch)
  3. Autoriteit Persoonsgegevens: Data processing agreement (in Dutch)
  4. Belastingdienst: How long must you keep your records for VAT? (in Dutch)

Texts and sources checked on . The counts follow from the facts in the guide. Rules can change; the source prevails. This is an explanation, not legal or tax advice.

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